Job Role: Data Privacy & Compliance Coordinator
Location: Birmingham
Salary: From 30K per annum
Hours: Monday to Friday - 9am to 5pm (35 hours per week)
Why FirstPort?
FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.
By joining us as a Data Privacy & Compliance Coordinator, you will play a pivotal role in achieving our vision:
- Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
- Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
- Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
- A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.
At the core of everything we do are our leadership principles:
- Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers
- Consistent: We deliver dependable results, building trust with customers and colleagues.
- Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
- Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.
Your Role, Your Impact
As the Data Privacy & Compliance Coordinator, you will contribute to our vision of being the leading residential property manager, as recognised by others by:
- Ensuring FirstPort’s compliance with all regulatory requirements including the General Data Protection Regulations (GDPR) particularly with regards data subject rights requests.
- Carry out key tasks to effectively implement and maintain FirstPort’s Data Protection, privacy and compliance framework.
This role reports to the Head of Data Privacy & Compliance.
The role is hybrid working from our Birmingham office with occasional travel to our other offices.
Key Responsibilities
- Be the first point of contact for all compliance and data protection enquiries, providing advice and guidance.
- Processing and responding to all Data Subject Rights and third-party disclosure requests with support from the Data Privacy & Compliance Analyst.
- Liaising with external agencies such as the police and internal colleagues.
- Conduct and support with DPIAs.
- Maintain and monitor compliance registers, ensuring that accurate and timely information is recorded.
- Assist in all activities including the compliance framework, audit programme, breach investigations and monthly reporting.
- To ensure that data protection and compliance processes are followed and tracked.
- To deliver advice, training and guidance on data protection and compliance with applicable laws and regulations, and internal processes in order to drive an organisational understanding of and adherence to data protection and compliance processes and standards.
- Ensure awareness and communication is established within the business with regards to compliance, data protection and security.
- Liaise with external regulators such as the ICO.
- Provide general support services to the Business Conduct team to ensure their responsibilities are met and their time is utilised effectively.
About You
- Experience of working in a support service or administrative role within a legal or compliance team.
- A good understanding of the principles of Data Protection, and other compliance requirements such as Bribery and Corruption.
- Experience of requirements for disclosure of personal data and redaction.
- Experience of handling data breaches and case management.
- Proficient skills in the use of MS Office Word, Excel, SharePoint and Adobe.
- Excellent customer service skills both oral and written as dealing extensively with external customers and clients is a key part of this role.
- An understanding of the property management sector would be an advantage
- Extremely organised and able to prioritise workload effectively.
What’s in it for you?
Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to make a difference?
If you’re ready to take the next step in your career and make a difference we’d love to hear from you!
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK.
Elevate your career. Reset the standard. Join FirstPort.