Role: Data Subject Access Request Coordinator
Location: Birmingham OR Luton
Salary: Competitive Salary plus Benefits
Contract: Fixed term contract - 6 months
Hours: Monday to Friday – 9am to 5pm (35 hours per week)
Why FirstPort?
FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.
By joining us as a Data Subject Access Request Coordinator, you will play a pivotal role in achieving our vision:
- Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
- Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
- Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
- A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.
At the core of everything we do are our leadership principles:
- Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers
- Consistent: We deliver dependable results, building trust with customers and colleagues.
- Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
- Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.
Your Role, Your Impact
As a DSAR Coordinator, you'll be responsible for coordinating, investigating, and responding to Data Subject Access Requests (DSARs), privacy related enquiries, and complaints in accordance with data protection legislation and organisational policies. The role manages the end-to-end request lifecycle, including logging requests, conducting searches across company systems, reviewing and redacting information, and issuing timely, accurate responses within legal deadlines. It supports organisational compliance by ensuring personal data is handled securely, accurately, and efficiently, while delivering a high standard of customer service and contributing to the effective management of data protection requirements.
Key Responsibilities:
- Manage and coordinate Subject Access Requests from receipt through to completion.
- Gather, review and collate information from multiple systems and applications.
- Identify personal data and apply appropriate redactions in accordance with data protection legislation.
- Ensure requests are processed within statutory timescales.
- Liaise with internal stakeholders to obtain information and provide progress updates.
- Maintain accurate records of all requests and actions taken.
- Manage, coordinate and respond to Data Subject Access Requests (DSARs), privacy related enquiries and complaints from receipt through to completion.
- Gather, review and collate information from multiple systems, applications.
- Identify personal data and apply appropriate redactions in accordance with data protection legislation and organisational policies.
- Ensure all requests, enquiries and complaints are processed accurately and within statutory and organisational timescales.
- Liaise with internal stakeholders to obtain relevant information, provide progress updates and facilitate timely resolution.
- Ensure responses are managed in line with established complaint handling and data protection processes.
- Maintain accurate records of all requests, complaints, correspondence, and actions taken.
- Identify lessons learned from requests and complaints, and share insights with the Data Privacy team to support continuous improvement and compliance.
- Support the effective handling of personal data by promoting secure, accurate, and efficient information management practices throughout the request lifecycle.
Required Skills and Qualifications:
- Strong analytical and decision-making skills, relating to disclosure and redaction decisions.
- Experience investigating and responding to complaints, enquiries and escalations.
- Strong organisational skills with the ability to manage competing priorities and meet deadlines.
- Experience working with confidential information while maintaining professionalism and discretion.
- Experience using case management, records management, or document management systems.
- Ability to gather and review information from multiple systems and departments.
- Understanding of UK GDPR and Data Protection Act 2018 principles.
- Proficient in Microsoft Office applications.
- Able to work with autonomy and as part of a wider team.
- Efficient in maintaining administration and record keeping electronically.
- Knowledge of DSAR processes, exemptions, redaction requirements, and disclosure considerations.
- Excellent written communication skills with the ability to explain complex information clearly.
Desirable Skills:
- Professional qualification or training in Data Protection, Information Governance, or Compliance.
What’s in it for you?
Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to make a difference?
If you’re ready to take the next step in your career and make a difference we’d love to hear from you!
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK.
Elevate your career. Reset the standard. Join FirstPort.