Job Role: Debt Recovery Administrator
Location: Worcester
Hours: 35 hours per week- Monday to Friday
Salary: £24,035 per annum
At Innovus, we are committed to delivering market leading solutions and professional services. As a Debt Recovery Administrator, you will be contributing to our vision to be recognised as the market leading provider of services to the UK’s property sector.
We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and services across the property industry.
Main Responsibilities
Acting as the first point of contact for any resident enquiries, answering all incoming calls and responding to emails.
Providing excellent customer service to over 1400 leaseholders and residents.
Carrying out Land Registry searches and cross-referencing of data.
Checking Lease/TP1 documents for interest rates.
Corresponding with Leaseholders via letter, telephone and/or email.
Monitoring of shared inboxes and replying to individuals, Mortgage lenders and solicitors.
Agree and monitor payment plans.
Take credit/debit card payments over the telephone.
Managing incoming and outgoing post.
Accurate scanning and filing of letters/court documents.
Ensuing all queries from all sources are adequately answered, quickly and efficiently in accordance with internal guidelines.
Skills and Experience
Demonstrable experience of delivering exceptional customer service. Confident, articulate communicator – both orally and in writing; able to build relationships with all types of customers and clients with a resolution focused mentality whilst also being creative in your approach. Able to work with autonomy and as part of a wider team.
Efficient in maintaining administration and record keeping electronically.
Ability to work under pressure, within deadlines and able to prioritise and manage time effectively.
Excellent IT skills, social-media awareness and up to date with new technology
The Benefits
Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity and Inclusion
We’re committed to promoting diversity at Innovus and recruit on merit. We will consider applications from job share applicants.
Innovus is an inclusive employer. We provide equal employment opportunities to all qualified applicants. If you have an additional need at any stage of our recruitment and selection process do speak to one of our team to let us know how we can accommodate you.
Ready to apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
Please note, due to our sector all roles are subject to an Enhanced DBS.
If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend a first interview with the hiring manager and another member of our team.
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