Role: Development Manager
Location: Oxfordshire (travel to other sites as/ when required)
Salary: Competitive Salary plus benefits
Contract: Permanent
Hours: Monday to Friday – 9am to 5pm (35 hours per week)
Why FirstPort?
FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.
By joining us as a Development Manager, you will play a pivotal role in achieving our vision:
- Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
- Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
- Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
- A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.
At the core of everything we do are our leadership principles:
- Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers
- Consistent: We deliver dependable results, building trust with customers and colleagues.
- Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
- Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.
Your Role, Your Impact
As the Development Manager, you will be contributing to FirstPort’s vision to be the UK's leading property manager. FirstPort is the UK’s largest residential property service provider, caring for 330,000 homes in England, Wales and Scotland.
This role reports to the Property Manager
Key Responsibilities:
- Completing all Health and Safety checks and risk assessments and ensuring all recommended actions are completed within the deadline provided and updated on a weekly basis.
- Maintaining the site standards; including communal lounges, cleaning the guest suite and all gardens and grounds.
- In collaboration with your Property Manager, instructing major works on site and showing a full understanding of the Section 20 process.
- Checking the welfare of residents on a daily basis and continue to be their first port of call for any enquires they may have. This will include supporting a Residents Association, if one is present.
- Coordinating with Appello-Careline during emergencies.
- Liaising with contractors to ensure all works are completed in a safe and timely manner, while continuing communication with residents.
- Responsible for the development’s finances, assisting with the preparation of the budget, raising work orders and monitoring the expenditure against the budget throughout the year.
- Assisting colleagues from Retirement HomeSearch with the selling of resident’s flats.
- Have a clear understanding of the developments lease and be vigilant of any breaches. Escalate accordingly to the Property Manager and keeping in line with all procedures.
Required Skills & Qualifications:
- Complying with Health and Safety and completing risk assessments.
- Experienced in the use of tablet or laptop devices. Able to record/save data and use different applications including; Microsoft Outlook, Excel and Word.
- Previous experience in a customer-facing environment and have a strong passion for providing excellent customer service.
- Handling budgets and administrating invoices.
- Coordinating projects which involves liaising with contractors or suppliers.
- Have a caring nature and able to provide empathy to residents, while being professional and confidential.
- Excellent written and verbal communication skills.
- Strong problem solving skills.
Whats in it for you?
Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to make a difference?
If you’re ready to take the next step in your career and make a difference we’d love to hear from you!
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK.
Elevate your career. Reset the standard. Join FirstPort.